Technical Support Associate

Type: Full Time

Experience: Mid-Junior

Location: Hollywood off the Sunset Strip

We are seeking an experienced and highly customer-focused Tech  Support Whiz to help our clients with their daily woes.

We’re a unique company: We’ve been in business for over 10 years, yet are still experiencing start-up-like growth and maintain a start-up attitude. We’re financially stable with a recent round of financing, but we still absolutely adore every Customer, big and small, who chooses mobileStorm.

Responsibilities:

• Serve as day to day tech support providing callers with superior help, service and experience.
• Answer support tickets and participate in live chat sessions
• Ensure delivery of accurate reporting and provide detailed performance analysis to clients on a weekly basis
• Frequently communicate with clients, to ensure satisfaction and improve retention
• Work with Sales and Marketing to identify common issues and help improve the products and services we offer

General Qualifications:

• Excellent communication skills: Visual, written and verbal
• Very thorough and detail oriented
• Ability to manage very technical and complex web products
• Web industry savvy including the latest trends in digital marketing technology
• Must be a committed team player, able to work both independently and interact with other staff members

Specific Requirements:

• 3-5 years in tech support, preferably at an interactive agency or Web development/consulting firm
• Ability to juggle multiple daily tech support calls in an effective and efficient manner
• Excellent level of patience and superior energy with a good sense of humor is a must
• A demonstrated ability to survive and thrive in a high pressure environment
• Exposure to open source/LAMP projects/applications is a huge plus

If you thrive in a fast-paced, merit-based environment surrounded by positive, happy people mobileStorm may be right for you. If you are a self-starter looking for career advancement – take action. If you feel a burning need to join a dynamic team in a crazy-fast growing market with an innovative and well-funded company, send us your resume today at jobs[at]mobileStorm.com.

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