We’re looking for a seasoned national accounts manager that has a passion for and experience in leading groundbreaking software (SaaS) application deployments with large Fortune 500 customers, while growing and maintaining the relationship.  We need a constant gardener who will keep the soil of our relationship tilled to create opportunities for continual growth opportunities while hitting short- and long-term deployment goals with our prized and honored customers.

We’re a unique company: We’ve been in business for over 10 years, yet are still experiencing start-up-like growth and maintain a start-up attitude. We’re financially stable with a recent round of financing, but we still absolutely adore every Customer, big and small, who chooses mobileStorm.

Responsibilities:

• Ongoing Stewardship of client accounts handling day-to-day needs and putting out fires as they arise
• Assist the client in Planning and Goal Setting for both short and long term objectives
• Provide Daily Support and training when needed to help clarify new and existing implementations of mobileStorm products and services
• Deciphering real client needs vs. what they think they need
• Lead Frequent Stewardship Review meetings with clients to assess success or fail points in the relationship/project
• Maintaining a tight project schedule to ensure that goals and objectives are being met
• Serve as head of a client steering committee that will meet on an ongoing basis to assess project effectiveness, clients needs
• Make Ongoing Recommendations for Improvement to both client relationship and project performance to identify new product and service offerings
• Identify P&L Scenarios for projects to avoid costly resource drains and budget overruns

Requirements:

• Three (3) to Five (5) years of experience in large national accounts project management preferably in the SaaS (Software as a Service) arena
• Extreme patience, ability to listen, a sense of humor and a controlled tenacity for delivering results for the customer is a must.
• Knowledge of software product development and experience in feeding product requirements to developers
• Strong analytical skill set to decipher client needs and room for improvement
• Charismatic and inspirational presentation skills and knowledge of PowerPoint is a must
• Use of Microsoft Project & Excel to continually monitor project status and ongoing deliverables
• Scope of Work and Client Needs assessment skills are a must
• Knowledge of enterprise mobile applications preferred
• Knowledge of the health care industry preferred but not required
• Up to 25% travel within the greater US

If you’re passionate about working in a fast-paced environment with funny, enthusiastic and passionate team of professionals dedicated to delivering the highest level of personalized customer service, then – take action. Send your resume to jobs[at] mobilestorm.com

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