The other day I received yet another political email message sent to my personal account. I’ve grumbled about such messages before, and was about to get irritated again over getting an email regarding a city where I no longer even live. Irrelevant emails are the worse kind!

But then, as I scrolled to the bottom and prepared to hit the “report spam” button, I noticed it: “Unsubscribe to this list.” I hit it, and was told I would no longer receive emails from this political organization. Yay!

The moral of the story: You should always, always act in the interests of what the consumer/message recipient might want–even if you’re not legally bound to do so.

See, while we’re all familiar with digital marketing laws and best practices (if not, check out this white paper for all you need to know), political groups don’t have to be. They’re exempt from the permission requirements of commercial email. Thus, they can send all the email they want, whether or not denizens are active voters. Because of their exemption status, such senders don’t have an “opt-out” on their messages.

Although they don’t have to offer opt-out, political message-senders should. After all, they’re trying to get on the message-recipient’s best side and convince them to vote their way. If they’re courteous enough visibly allow opt-outs, they’ll generate goodwill from the contituent. Even if the voter opts out of future emails, the voter may still agree with the message–and vote as desired come ballot time!

Or in my case, I just might mention the message-sender’s concerns to friends who still live in that town. Good word-of-mouth from a satisfied member of the public: That’s something all marketers strive to achieve.

Eydie Cubarrubia, Marketing Communications Manager, mobileStorm

“I’d rather you text me”

In direct mail marketing, a “Johnson Box” is commonly found at the top of the letter. Its purpose is to draw the reader’s attention to the key message first, and then hopefully engage the reader for the rest of the letter. This view is also sometimes referred to as “above the fold,” in reference to printed material such as a newspaper or other folded item.

The Johnson Box/above the fold scenarios have also been adapted for email. Most email clients today offer a “preview pane” in which readers can see the first 20 words, more or less, of the message. These are the first words a reader will see, and will most likely be the words a reader will use to determine whether or not to read the rest of the message. To that end, it is critical that whatever content is used in that portion of an email contains the crux of the message.

Additionally, from an email delivery standpoint, another common practice for email senders is to include in the top portion:

• A message to recipients to add the sender’s address to their address books.
• A link to a web page version of the email.

In one test, response rate was increased by 220% when a sender modified the top of the content as directed above. As responsible senders, it is essential that you use this preview section of your message to your advantage. Doing so it will help to generate more response to your campaigns, as well as subscriber engagement.

Until next time,

Jaren Angerbauer, Director of Deliverability, mobileStorm
Eat Responsibly, Drink Responsibly, Email Responsibly

Recently the folks at Gmail announced via their blog that they have been working closely with PayPal and eBay in an attempt to reduce the number of phishing attacks and the associated collateral damage. By using industry email authentication technologies such as DomainKeys and DomainKeys Identified Email (DKIM), they now authenticate every message sent PayPal and eBay. The end result is that if a message from either paypal.com or ebay.com arrives at Gmail, if it does not pass Gmail’s authentication verification, Gmail will reject that message completely and not deliver it.

The significance of this is that Gmail has now set a precedent within the realm of email deliverability. In short, the search giant has made the executive decision not to deliver messages from two particular companies unless those companies take steps to authenticate their email. What if Gmail were to decide to use the same policy for all inbound email? At this point, I think that is very unlikely, considering that email authentication unfortunately has not been embraced yet by the majority of email senders. In fact, it was also recently reported that less than half of Fortune 500 companies are using any sort of email authentication. A mere 202 companies—40 percent—are using some sort of authentication, and only 72 of those are using DomainKeys/DKIM. That to me is a little scary.

Folks, the time will come when spam and email abuse is bad enough that Internet and email service providers will make the decision to only deliver email that has been authenticated. Once that happens, any email senders who have not authenticated their email will be rejected. Do you want to be in that predicament? Will you be ready when that time comes? At mobileStorm, we use all authentication methods in our email. We are prepared.

Now is the time to start authenticating your email. There are numerous resources to help you understand these technologies and how to implement them. Authenticate today!

Until next time,
Jaren Angerbauer, Director of Deliverability, mobileStorm
Drink Responsibly, Drive Responsibly, Email Responsibly

On July 11 the iPhone 3G went on sale at a slashed price of $199. In three days Apple hit the one million mark for iPhone units sold—and did it 25 times faster than its previous phone launch. Over the weekend I received a number of text messages sent from iPhones—by people who I thought would never even get a smartphone! I had been mistaken. Besides pondering a purchase myself, this event got me thinking about a key marketing metric and the importance of ascertaining it: Perceived value.

Regardless of what type of company you are, a key ingredient to success is honing your customers’ attention and their perception of your products or services. It doesn’t matter what you are selling, or what your price is—if your customer’s perception is favorable, that is what ultimately turns into sales. In the digital age, building and maintaining relationships has become easier and any business that neglects this is missing a major opportunity.

Digital marketing strategies allow you extra control over your relationship with your customer by allowing you to specify targets, timing, tone, and more. This can move the needle when it comes to reception of your messages, as well as customer recall when it comes time to make a purchase decision.

Take Apple. I received an email on July 10 titled, “iPhone 3G. In stores Friday.” While I didn’t have an interest in waiting in line solely for the cachet of having an iPhone the first day it came out, as I passed the lines Friday morning, I knew what was going on. The email blast I had received informed me, and allowed me to participate in the iPhone event; even though I wasn’t a purchaser, I felt like a member.

And yeah, I’m 80 percent sure I’m going to get one. I don’t even know all the product details, but my first impression is a strong one—an impression that has left me only a 20 percent probability of not purchasing. That’s pretty good, Apple, especially because I should be “above the influence.”

Whenever I get an email update from Apple, I pay attention, as many do. Of course, this can be expected with one of the world’s most recognized brands, but we can all still learn from Cupertino’s example—both as an exceptional marketer and as a company that understands that digital technologies, including mobile, are what will keep its brand relevant for years to come.

-Shaneli Ramratan, Marketing Manager, mobileStorm