Many have heard about Girl Scout Wild Freeborn. Her father tried to aid her lofty goal of selling 12,000 boxes of the organization’s famous cookies, by creating a YouTube ad and an online order form. The scheme was successful–until Girl Scouts of the USA forced the little Brownie to shutter her Internet campaign, saying it went against Scouts rules. But the real story is, why have such a ban when current technology and best practices ensure both safety and big revenue?

I definitely understand the group’s concerns. As spokeswoman Denise Pesich said, “We want to make sure that whatever the girl is doing is integrated into the program that she’s studying, we want to make sure we are in the development stages of a technological platform that will integrate it and be fair and equitable for all girls. But more importantly, it’s girl safety at its core.”

However, everything Ms. Pesich noted absolutely can be achieved in a digital marketing campaign, as long as best practices and the right technology platform are used. Here’s how:

• Create an online form in which the customer has to input his or her contact information, including email address and perhaps cell phone number, as well as order information such as what kind of cookies and how many boxes. The form should be sent to a database for cookie campaigns. In this fashion, no personal contact information for any girl or troupe is ever given out.
• To make sure that sales are attributed fairly, the orders can be sorted via zip code or city that the purchaser inputs. Thus, each sale would be credited to the scout troop that is local to the buyer.
• If revenue is supposed to go toward a specific program for a certain troupe or individual scout, then instead of having a generic online form for the entire Girl Scout organization, the Scouts’ website should first ask a potential buyer where he/she resides. Then the buyer should be served up a form that was created for the troupe closest to his/her location. This way the form would earmark that order for that particular troupe’s coffers.
• Have a messaging system in place that, once the cookies have come in, will notify customers that their orders are ready, via email or SMS (whatever method the customer chooses). This message can also specify the time and place where they can pick up their goodies, perhaps in front of a local supermarket or another public place. Since the orders are sorted by locale, it will be easy to give each consumer the proper pick-up location–outgoing messages too can be sorted according to zip code or city. Troupe leaders and parents can hand out the boxes along with, or instead of, the girls themselves.
• The Scouts can save customers’ contact information and, come next cookie season, can send out an email or SMS message asking if they’d like to pre-order their Thin Mints and Tagalongs.

The preceding can be used for both pre-orders (the traditional method of hitting up friends and neighbors and asking them to order what they want) as well as for the buy-in-bulk method (in which troupes buy loads of boxes and then sell them at public places). As a consumer who doesn’t personally know any scouts, I’d love the latter–that way I don’t have to worry about driving around supermarkets and shopping centers trying to find a cookie table.

Meanwhile, I think Wild’s dad was on the right track with the online video commercial. After all, 700 boxes were sold before it was yanked! Such an ad could be created by an entire troupe; this would make a great project, as would creating the order form. And if using the right platform, the advert could be distributed to the top video upload sites with the same technology that handles the online sales form and order notification messages.

Too bad this isn’t happening already. I’ve got a hankering for Samoas and Lemon Chalet Cremes!

Eydie Cubarrubia, Marketing Communications Manager, mobileStorm
“I’d rather you text me”

Today’s smartphones are affordable for almost anyone these days, as competing handset makers strive to make devices that offer better-than-ever Web-browsing experiences on cell phones.

What if you suddenly need to look up a local business? With a smartphone, no matter where you are you can get online and start searching for it. Many technologies already offer to search locally; they can even show where you are “right now” on an interactive map, and then show the businesses around you that fit into the category you are researching.

How great would it be if a customer enters your office or store, and says he just found you on the web via his mobile phone while driving around? This possibility ought to encourage you to market your site locally on the web.

Start going this road before everyone else, because soon it’s going to be really busy. People are going to search the Internet with their mobile devices more frequently, especially for something local. Before long, it might be too late for you to get in on the action.

In order to start marketing locally for cell phones, here is a list of major resources to help you work with the top three mobile search engines:

http://mobile.yahoo.com/go: This includes local listings arranged by distance and ratings, pulled out from the Yahoo Local database.

http://www.google.com/mobile/: Google’s local solution for mobile devices, which offers local search results for particular device models.

http://www.livesearchmobile.com/: Live Search Mobile by Microsoft provides click-to-call listings of local businesses.

Shavkat Karimov, Internet Marketing Manager, mobileStorm
“Every problem comes with a solution”

Thanks to universal search, local business listings tend to rank higher than general websites in search engines, particularly in Google, the world’s largest search engine. This is why it is so important that your local business is listed everywhere.

Previously I suggested that you include your phone number on your website, but many companies make one mistake: They place the number as an image, not as text. I suggest adding phone numbers, (and local addresses) as text, because it makes you much more easily found on the web. For example, imagine if a former client only has your number, or only remembers part of your address. Your business can still be found on the web by using this information in a search query.

Another tip I want to expand on is testimonials. Positive reviews of your services or products should be in the most visible area of your site. In addition, it would be more effective if you link to an external authority resource, such as a review site, where there is positive feedback placed for your company. This will indicate credibility and openness to potential clients. There are plenty of local review sites out there, and you can ask your current customers to leave feedback on them. (I’ll be giving a list of these kinds of sites at the end of these series, as promised.)

Are you blogging? Did you know that a blog is probably one of the most effective SEO tools available today? Search engines love blogs because they update content frequently; they are specific to their areas of expertise; they are well-categorized and sorted; and they know the subject matter. If you have the time and resources, start blogging. This will help your business website get more traffic, show your local audience your great expertise in what you do, and will eventually result in more sales.

There is another thing to consider: The more local you are, the more successful you are. When it comes to choosing the right keywords for local optimization, remember that “California plumbers” is not as good as “Los Angeles plumbers,” which in its turn is not as good as “South LA plumbers.” The point is that the more targeted your marketing is, the more sales you’ll be making. Think how you would search for anything local, and optimize your campaigns accordingly. Cities are better than states, large neighborhoods are better than cities, etc. And some people search locally with zip codes, so why not add an optimized page to target these people as well?

Think carefully when you choose the local keywords for which you will optimize your pages. The keyword suggestion tools I referenced earlier will tell you that “things to do in Denver” would have about 10 times more searches than “Denver tourist attractions.” Many sites miss much traffic by targeting the wrong keywords.

And to make sure that each locally-oriented page that you have created is indexed by search engines, add those links to your sitemap with different link anchor texts.

Social media sites can be very useful in online local marketing. People always try to find someone local through these sites. So if you are represented in many social networking sites, you get local traffic to your website from these pages. The same rule applies to local discussion groups and communities. They all contain highly-targeted traffic that you can effectively use in your favor, with almost no competition and with no budget.

Next time we’ll talk about mobile local search marketing. Until then,

Shavkat Karimov, Internet Marketing Manager, mobileStorm
http://www.seomanager.com/

Local traffic is always more targeted, and thus more likely to result in conversions. That is, consumers will more likely purchase what’s being offered to them. Always remember that you have this great advantage over national (and thus non-locally-friendly) businesses.

If you missed my previous posts about local search marketing strategies, you can find them here and here. After you get caught up, check out the following additional suggestions.

Create a directory—or better yet, a portal—devoted to your location. You can base it on your own site or have it as a separate resource. If your marketing budget allows it, you might want to consider buying such an existing portal. This solution is great even though it takes time and can be costly. It will allow you to drive targeted traffic to yourself easily. And then you can sell to this audience all day long.

Create a newsletter about local news related to your niche, as well as news about your own business. This will definitely increase conversions or revenue. Even a monthly newsletter can bring great results—there’s no need to bother the people on your list too often.

A great idea is to always include your local data in your signatures. And I don’t just mean email signatures, but also in blog post signatures, forum signatures, signatures used when you write articles for external resources, etc.

The web is increasingly moving towards video. People like watching information rather than reading it. So it’s time for you to get involved. Start making videos about your local business, place them on your own site, and also promote them through a good number of video resources available on the web. (A comprehensive list of video-sharing websites can be found here.) By the way, a little-known fact is that video results in the general search results page (SERP) are clicked much more than the text results, no matter what position they take on the page. Little video windows do stand out from boring texts, and that alone attracts people to click on them. (Read more about this fact here.) Because of this, it may be worthwhile to use a solution that posts a video to all major sharing sites at once.

One more interesting trick you can use in local marketing: Offer a locals-only discount. This is especially good if most leads you get are locals anyway. They’ll feel special and that will increase their signup chances for you. When I planned to go to Sea World in Orlando, I was pleasantly surprised that there is a permanent discount to Florida residents. Of course, I purchased the tickets right away.

More strategies are coming soon! Until then,

Shavkat Karimov, Internet Marketing Manager, mobileStorm
“Every problem comes with a solution”
SEO Consulting