Unless you have a separate written agreement with mobileStorm to use the Services for a specific term, you may cancel the Services by sending a cancellation request to us at billing@mobileStorm.com at any time after the first full three (3) months of the beginning of your Service term. For instance, when you sign up for a twelve month term on March 1st, then you can cancel your Services at any time by giving us notice after June 1st. You can also call us at 866-492-7886 during regular business hours and talk to any employee. Cancellation requests that we receive after the 7th of the month will take effect for the month following receipt of request. For instance, if we receive your cancellation request on June 2nd, then your Services will be canceled as of June 30th, but if we receive your cancellation request on June 15th, then your Services will be canceled on July 31st.

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As a heads up, mobileStorm charges all clients in full for the Services on the first (1st) of every month, regardless of whether or not a client actually uses the Services during that month. We are a subscription service, which means we’ll make the system available for you whether you use it or not. It is completely up to you –payment is due regardless of whether you actually use the service in a particular month.

Also, mobileStorm does not pro-rate its charges for cancellations made during the month – so if you wish to cancel your account, it is a good idea to do so before the seventh (7th) of the month, to avoid being charged in full for the next month. It’s easy: send an email to billing@mobilestorm.com. We are here for you.