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mobileStorm Knowledge Base .: Subscribers .: What is an unknown bounce?

What is an unknown bounce?

Unknown Bounce:

A unknown bounce indicates that the cause for the bounce could not be identified. It is normally caused by a technical failure, such as the subscriber's mail server being down as you are trying to send your message.

Because a unknown bounce is temporary and it is not a hard bounce, they are never removed from your active subscriber list. However, they will appear in Manage Bounces giving you a chance to batch or individually delete these addresses should you see they bounce more than once.


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