Safe Sender Instructions .: mobileStorm Knowledge Base

Below are instructions for adding "From E-Mail Address" to your address book for popular e-mail programs:

Microsoft Outlook and Outlook Express

> Some versions of Outlook include a "junk e-mail" option. If your version of Outlook includes this feature, make sure "From E-Mail Address" is identified as NOT being a source of junk e-mail.

> Some versions of Outlook allow e-mail from addresses included in your Contacts list. Add "From E-Mail Address" to your Contacts list by opening the email and in the "From" field, right-click the name of sender and click "Add to Contacts", then click "Save and Close."

> Sometimes Outlook users install a third party add-on, such as Qurb or Spam Assassin, to reduce junk mail. If you've installed a program such as this, see the section below.

> See the Outlook Help for details.

AOL

Open an e-mail you've received from us. Click the Add Address button (on the right). The email address will be prepopulated in the "Contact Details" or "Address Card for New Contact" pop-up. Click "Save".

Hotmail/MSN

Click the Options link, on the main menu tabs, then Safe List. Type: "From E-Mail Address" in your Safe List. If you see one of our messages in your Junk Mail folder, click 'This is not Junk Mail' to avoid having e-mail from us sent there in the future.

Yahoo!

Open your Yahoo! mailbox. Click Mail Options. Click Filters. Click Add Filter. In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter the address: "From E-Mail Address". At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu. Click the Add Filter button again.

Earthlink

Add "From E-Mail Address" to your allowed sender list.

Gmail

Open an email you've received from us. Click "More Options" in the email header. Click "Add Sender to Contact List."

Third Party Add-ons (Qurb, Spam Assassin, etc.)

These products usually include a "white list" that contains e-mail addresses that should always be allowed and never considered spam. See your help details for specific assistance. One of the following methods typically is used:

> Send a blank e-mail to "From E-Mail Address". This often adds "From E-Mail Address" to your "white list."

> Open the "white list" and add "From E-Mail Address".

Safe Sender Instructions

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