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mobileStorm Knowledge Base .: Manage Forms .: Why does my Web form say "You will receive 5 alerts/mo. Message & Data Rates May Apply, Text STOP to end or HELP for Help "?

Why does my Web form say "You will receive 5 alerts/mo. Message & Data Rates May Apply, Text STOP to end or HELP for Help "?

Carriers have many rules and regulations regarding SMS Text messaging including how cell phone numbers are collected by marketers.  If you have created a web form and selected ‘Cell Phone” as a field then you are required to add these elements:

  • Help
  • Stop
  •  Msg & Data Rates may apply
  •  Messaging frequency
  •  Link to a privacy policy 

mobileStorm will automatically populate web forms with this text along with a link to our Privacy Policy for you. 

If you decide to embed this web form on your website then please be aware that you are not allowed to remove this required text or link to the Privacy Policy but you can use a link to your own privacy policy as opposed to mobileStorm’s. 

You will not be able to edit the number of messages (5) from anywhere in your account but any Support Rep or Account Manager can do this for you.  Please send an email to support@mobilestorm.com for assistance.


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